Are you open to the public?

Yes, our stores are open to everyone. Whether you are a handyman, a woodworker or an industry, you are more than welcome to come and visit our stores. 

 

Are you open during lunch time? 

Yes, our stores as well as our telephone sales department as well as are open Monday to Friday from 8am to 5pm.

 

Are you open on evenings and weekends? 

Unfortunately, we are not. At the moment, our stores are open Monday to Friday from 8am to 5pm.

 

Is it possible to place an order online and pick it up from the store? 

It is not possible at the moment. All internet orders are shipped through our warehouse.

 

Do you offer delivery service for the machinery?

Yes, we have several agreements with various transportation companies to ensure road delivery for all types of purchases. Ask your consultant for an estimate of the transportation costs. 

 

If I place my order by phone, can I benefit from free delivery?

The free shipping on all orders over $150 before taxes and less than 50 pounds applies only to orders placed through our website. An order placed through our website does not require much human involvement other than the delivery. The cost of processing such an order is much lower than the cost of processing an order requiring the intervention and assistance of our sales team. This explains why we are able to offer such promotions via our website and not by phone.

 

Do you repair tools?

For some brands, we offer a dropoff repair service in collaboration with different service centers.  For all other brands, our advisors will help you find replacement parts so that you can do the repair yourself. 

 

How can we send you an order?

The quickest and easiest way to send us your order is by email at info@normand.ca. It is also possible to send us your order by fax at 418-831-4229.