Copyright and Trademark

All text and images on the www.normand.ca website are the property of Normand. It is forbidden to reproduce, copy, publish or display them without our consent.

 

Price and Product Availability

Normand sells exclusively in Canada. Prices shown are in Canadian Dollars. Federal and provincial taxes are extra. All items are available in limited quantities. Normand reserves the right to change prices, availability, texts and images without prior notice.

 

Terms and conditions

Payment method

Visa and Master Card credit cards are accepted on this website and PayPal Payment. 

Cancellation

To cancel an order placed through the www.normand.ca website, simply contact our e-commerce department within 24 hours of your purchase  by writing to [email protected] .

Warranty

Normand remains attentive to your needs. That is why we are committed to providing you advice to the best of our knowledge. We offer a range of quality products aimed at meeting your expectations. Most of the products offered on our website are covered by the original manufacturer’s warranty. In case of an error or non-compliance on an online purchase, please refer to our return policy.

 

Return policy

Customer responsibility

If a package is apparently damaged, it’s your responsibility to refuse delivery and notify us immediately.

Before using the product, make sure it’s undamaged and that it meets your expectations. Otherwise, you can return it within 30 days of the delivery date.

Any product subject to a return must be in new condition, returned in its original packaging and include manual and accessories.

All returns are at your expense and can be made by the carrier of your choice or in store. Make sure to choose a service that offers insurance and signed documentation.

Procedure

1. Print a copy of the order confirmation and clearly identify the Normand code of the returned product.
2. Specify the reason for the return (i.e.: Wrong product received, incomplete, defective, etc.) and indicate your expectations (exchange, reimbursement, credit to your account).
3. Make sure to include in the original packaging, all the accessories, parts and manuals.
4. Insert a copy of the order confirmation and the packing slip in the return box and return it prepaid to the following address :

Web return
Normand
752 Olivier RD
Levis,  Qc      
G7A 2N2

When we receive your shipment and proceed with our standard verifications, we will notify you by email.

In the case of a defect or a mistake of our part, Normand will refund the total value of your purchase, including original shipping costs. The total amount will be credited to the same account used for the payment.

 

Important

This right of return applies to defective or non-compliant articles except in the following cases:

• The product has been misused.
• The product was damaged in an accident at the customer’s location.
• The item was returned incomplete (without original packaging, accessories or manuals, etc.)
• The 30-day period is exceeded.

Normand reserves the right to apply return charges depending on the situation.

This return policy applies EXCLUSIVELY to our regular line of products (equipment and supplies) on the www.normand.ca website. It doesn’t apply to equipment, machinery or to products labelled NON RETURNABLE.

 

Comments and Suggestions

Concerned about your satisfaction, Normand encourages customers to contact us for any comments or suggestions to improve our service and thus better meet your requests. Write us at :

Normand
E-Commerce Department
752 Olivier Road
Levis QC
G7A 2N2

Or by email at [email protected]

 

Policy change

Normand reserves the right to change without prior notice this purchasing policy.