Privacy Policy

Normand is concerned about the protection of your personal information and would like to remind you that the use of this information remains confidential and reserved solely for the purposes for which it is collected. This privacy policy describes the types of personal information we collect, how we use, share and protect it.

Information we collect

When you visit our web site at, we collect certain data automatically from your device and your interactions on the site using the Google Analytics tool. The data collected includes your IP address, demographic data, details of the device and software used as well as the pages and links consulted.

Other personal data is collected via our forms for requesting a quote, requesting information, creating an online account, creating an order and subscribing to our newsletter. The data collected includes your surname, first name, postal address, delivery address, e-mail address and telephone number.

How we use the data

The data collected enables us to establish your consumer profile so that we can communicate with you and offer promotions targeted towards your interests. This data is also used to improve our site and the customer experience.

Other data collected, such as your surname, first name and postal address, ensure that your order is delivered correctly. Your telephone number and e-mail address enable us to contact you to inform you of a situation concerning an order or to request additional information. Your e-mail address is also used to receive confirmation of your purchase, and if you wish, to be informed of our promotions and new products via our newsletter.

Security method

Normand is committed to respecting the confidentiality of the personal information you transmit to us and will not communicate this information or allow its use, for any reason whatsoever, without first obtaining your consent.

Your information is stored in a controlled, secure environment. When you make a purchase on our site, information such as your credit card number or shipping address is transmitted using a SSL protocol. This protocol requires your browser to encrypt your order information before transmitting it securely to our server. For more information, visit

In addition, to enhance the security and performance of our website, we use the services of Cloudflare, which offers additional protection against potential attack threats, ensuring a fast and secure experience for all our visitors.

Normand is not responsible for any information that may be disclosed if you share your Normand account password with others.

External links contains links to other websites. When you click on these links, you are automatically redirected to sites over which we have no control. Normand cannot be held responsible for the risks associated with external sites. Normand's responsibility for the security of navigation is limited to the use of its own site

Security incident management

In the event of a personal data leak, Normand undertakes to keep the persons concerned and the Commission d'Accès à l'information du Québec informed.

Users' rights

In accordance with law 25, you have the right to object to the use of your data. To exercise this right, please contact our Data Protection Officer:


Jean-Pierre Normand

752 Chemin Olivier, Lévis QC G7A 2N2

E-mail: [email protected]


You can change your consent for automatically collected data at any time by visiting our website and clicking on the CookieYes logo (blue circle at bottom left of screen).


Privacy policy update: February 2024